Datelinehealth Africa (DLHA) understands the primal importance of privacy of personal information to its users. We understand that user’s privacy matters and we respect their privacy choices. We urge all users of our website to take the time to read our entire Privacy Policy for full detail about our privacy practices and your information.
Summary:
Information Collected About You
We may collect “Personal Information” about you – such as your name, address, telephone number, email address or health information – in the following ways:
We may collect “Non-Personal Information” – information that cannot be used by us to identify you – via Cookies, Web Beacons, DLHA mobile device applications and from external sources, even if you have not registered with or provided any Personal Information to DLHA.
What Choices Do I Have?
If you do not want your Personal Information used by DLHA as provided in this Privacy Policy, you should not register as a member or for any specific tool or application that collects Personal Information. You may correct, update or review Personal Information you have submitted by signing in and updating your registration details. If you have registered and no longer want DLHA to use your Personal Information, you should delete your information as described in this Policy.
Most browser software can be set to reject Cookies, and you can opt out of Cookies for several companies that serve ads on behalf of DLHA on the DLHA Web Sites and on third party sites and for companies other than DLHA who serve ads for advertisers on the DLHA Web Sites, by visiting the Network Advertising Initiative gateway opt-out site.
You can click on the AdChoices logo at the bottom of every page of the DLHA web sites to stop tailored advertising from DLHA.
How Information Collected About You Is Used
We may use information we collect about you to:
We may combine Personal and Non-Personal Information collected by DLHA about you, and may combine this information with information from external sources. Third parties may also use Non-Personal Information in order to display advertising that reflects the interests and preferences of our user community.
With Whom Do We Share Your Information?
DLHA will not disclose any Personal Information about you unless specifically agreed to by you or:
DLHA does not sell or make your Personal Information available to third parties for their marketing purposes without your consent.
How Do We Secure and Retain Your Information?
We have put in place technical, physical, and administrative safeguards to protect the Personal Information that we collect.
Contact DLHA
You may use the Contact Us link at the bottom of every page of our site if you have any questions about this Privacy Policy or the Personal Information we maintain about you.
Read the complete DLHA Privacy Policy below.
DLHA Privacy Policy
DLHA understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of DLHA and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.
This Privacy Policy applies to Web sites owned and operated by DLHA that are intended for use by non-professional consumers for non-commercial personal, family or household purposes. Except where noted, statements in this Privacy Policy with respect to the DLHA Web Sites also apply to the DLHA Mobile Enabled Applications (or "Apps") for iPhone, iPad and Android devices.
References to "DLHA" mean Datelinehealth Africa Inc., including any company that Datelinehealth Africa Inc. controls (for example, a subsidiary that Datelinehealth Africa Inc. owns). DLHA may share information among its subsidiaries or web sites that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy.
Information Collected About You
Personal Information
If you choose to register or update an existing member profile with DLHA or access certain functionality on the DLHA Web Sites, you may be required to submit Personal Information. “Personal Information” means information that we can use to identify or contact you, such as your name, address, telephone number or email address. Some of our interactive tools and services may request you to submit health information, which would also be considered Personal Information. You are responsible for ensuring the accuracy of the Personal Information that you submit to DLHA. Inaccurate information will affect your experience when using the DLHA Web Sites and tools and our ability to contact you as described in this Privacy Policy.
Registration
Access to some DLHA interactive tools and services may be limited to users who have registered. Some of our tools (such as certain quizzes or calculators) do not retain your Personal Information, while others store your Personal Information in accordance with this Privacy Policy. See also the Section below on Mobile Enabled Applications. You may also be asked to provide authorization for uses of personal information in addition to what is in this Privacy Policy when you use certain tools, such as providing personal information to a sponsor of the tool. DLHA will not make any use of your personal information beyond the permitted uses in this Privacy Policy unless you provide such additional consent in connection with the specific tool at the time you submit Personal Information in order to use the tool. DLHA Health Manager, which allows you a secure place to gather, store, manage and share your Personal Information and provides tools and services to better manage your health and the health of your family, requires additional registration. DLHA Health Manager has the ability to use Personal Information that you provide to send you personalized emails or secure electronic messages. However, DLHA does not allow any third parties to place Web Beacons or Cookies or to gather any data about you in connection with your use of the DLHA Health Manager. Furthermore, DLHA does not use any information that you submit in connection with that tool to deliver any advertisements to you on or off of the DLHA Web Sites.
Newsletters & Emails to You
At registration and at various times as you use the DLHA Web Sites, you will be given the option of providing us with Personal Information in order to receive recurring informational/promotional newsletters – such as a newsletter relating to a specific health condition – via email from DLHA and/or directly from third parties. From time to time DLHA makes subscriptions to our newsletters available on third party websites. If you sign up for one of our newsletters on a third party site the site will provide us with your Personal Information such as your email address and we may use that information as described in this Privacy Policy as though you had provided it directly to DLHA. If you sign up to receive the summary of postings to a DLHA Health Community, DLHA will send you an email summary of each day’s postings in that Community.
When you sign up for our email newsletters on the DLHA Web Sites or at any time, you can choose to opt out of receiving additional promotional newsletters from DLHA or our Sponsors.
You can unsubscribe from a newsletter by:
Email a Friend
If you use our Tell-a-friend service about a feature on the DLHA Web Sites or a newsletter, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address. DLHA does not use your friend's email information for any other purpose. We will only use the information you provide to send the requested email to your friend.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please use the Contact Us link provided at the bottom of every page of the DLHA websites.
Market Research
From time to time, DLHA may conduct online research surveys through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by DLHA for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs. When our market research surveys collect Personal Information we will not knowingly accept participants who are under the age of 14. Market research surveys conducted by or on behalf of DLHA will contain a link to this Privacy Policy.
Community, Health Communities, Blogs and Other Public Forums
DLHA features several community areas and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. We also offer online discussions moderated by healthcare experts. Our communities are open to the public and should not be considered private.
Any information (including Personal Information) you share in any online community area including a chat room, Health Community, Ask Our Expert posting or online discussion is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post Personal Information in our Community areas and would like it removed, you can send us an email to request that we remove it by using the Contact Us link on every page of the DLHA Web Sites. In some cases, we may not be able to remove your Personal Information.
Emails You Send to DLHA
This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to DLHA by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to DLHA.
Non-Personal Information
Even if you do not register with or provide any Personal Information to DLHA, we collect Non-Personal Information about your use of the DLHA Web Sites. “Non-Personal Information” means information that does not specifically identify an individual person. We may also acquire Non-Personal Information about our users from external sources. While you may use some of the functionality of DLHA without registration, many of the specific tools and services on the DLHA Web Sites require that you register with DLHA.
Cookies and Web Beacons
As is true of most websites, we gather certain information through your use of our Sites. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.
“Cookies” are small data files that are stored on the hard drive of the computer you use to view a web site. Every computer that accesses the DLHA Web Sites is assigned a different Cookie by DLHA. “Web Beacons” are graphic image files imbedded in a web page typically used to monitor activity on a web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from your browser, such as the IP address, the URL of the page on which the Web Beacon is located, the type of browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server.
Third parties under contract with DLHA may use Cookies or Web Beacons to collect Non-Personal Information about your usage of the DLHA Web Sites, including which health topics you have viewed. These third party advertising service providers may use this information to help DLHA deliver advertising on the DLHA Web Sites as well as on other sites on the Internet based on your browsing activity on our sites. DLHA may further tailor the advertising on DLHA and these third party sites based on additional Non-Personal Information to the extent known by DLHA or these third parties. Two of the third parties that DLHA works with are Google and Facebook. In addition to using the Non-Personal Information it collects performing services for DLHA Google may also use such information as described in its privacy policy. To see how Google may use information collected through our use of the Google services on the DLHA Web Sites visit https://www.google.com/policies/privacy/partners. While Facebook does not provide any personal information to DLHA, Facebook may use information that it has about you and that it collects performing services for DLHA (which may be associated with personal information that Facebook has about you) as described in its privacy policy available at https://www.facebook.com/about/privacy.
Mobile Enabled Applications (“Apps”) and Mobile Optimized Sites
Some of our Apps, require that you be registered and signed in to use them. Some of our Apps, allow you to use many features without being registered but require that you are signed in as a registered user in order to use some features. The information that we collect through your use of these Apps and tools will be treated as Personal Information under this Privacy Policy.
When you download and install one of our DLHA Mobile Apps onto your mobile device we assign a random number to your App installation. This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of the App. We use this random number in a manner similar to our use of Cookies as described in this Privacy Policy. Unlike Cookies, the random number is assigned to your installation of the App itself and not a browser, because the App does not work through your browser. Therefore the random number cannot be removed through settings. If you do not want us to use the random number for the purposes for which we use Cookies, please do not use the Mobile Enabled Apps. Because some of the content on our Mobile Enabled Apps directs your mobile device to our website you will be exposed to the Cookies that we use and to third party Cookies that may be contained in advertisements that we do not control and will be unable to delete any of these Cookies with your mobile device. Therefore, if you do not want to be Cookied when you use your mobile device you should not use our Mobile Apps and you should set your mobile device to reject Cookies when you use our mobile optimized sites.
Our use of Cookies and Web Beacons on our mobile optimized sites are similar to our use on our desktop sites. Your choices to reject Cookies, use the Network Advertising Initiative described below in the section "What Choices Do I Have" are available on our mobile optimized sites. If you have questions about how to reject Cookies on your specific device please check with the device manufacturer.
Non-Personal Information Collected by Third Parties Not Acting on DLHA’s Behalf
Sponsors or advertisers on the DLHA Web Sites may use their own Cookies, Web Beacons or other online tracking technologies in the banner advertisements and sponsored links and on the pages ("Brand Pages") on the DLHA Web Sites that consist solely of advertisements or other content from our advertisers. This advertiser content may also be served in emails, special promotions or newsletters we send you. Their advertisements may be displayed on the DLHA Web Sites or on other sites that you visit after you visit the DLHA Web Sites. Some advertisers use companies other than DLHA to serve their ads and to monitor users' responses to ads, and these ad servers may also collect Non-Personal Information through the use of Cookies or Web Beacons on the DLHA Web Sites.
While we generally permit the use of these third party cookies on the assumption that they comply with our Advertising Policy and we assist our advertisers with the placement of cookies or beacons on Brand Pages, we do not control how third parties use Cookies or Web Beacons or how they manage the Non-Personal Information they gather through the use of these technologies on the DLHA Web Sites and we may be unable to verify compliance with our Advertising Policy. To see how Google may use information collected through your use of Google's search services on the DLHA Web Sites visit https://www.google.com/policies/privacy/partners.
What Choices Do I Have?
Updating/Removing Your Personal Information
If you do not want your Personal Information used by DLHA as provided in this Privacy Policy, you should not register as a member or for any specific tool or application that collects Personal Information. You can correct, update or review Personal Information you have previously submitted by going back to the specific tool or application, logging-in and making the desired change. You can also update any Personal Information you have submitted by contacting us using the contact information listed below.
If you have registered and desire to delete any of your Personal Information you have provided to us from our systems please contact us using the contact information listed below. Upon your request, we will delete your Personal Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the DLHA Web Sites from our servers.
If you decide that you would prefer not to receive personalized email or secure electronic messages from the DLHA, you may "Opt-out" of the service or follow the unsubscribe instructions included in each promotional email. Emails that DLHA sends with opportunities from DLHA or with offers or informational materials from DLHA on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from DLHA unless you re-subscribe.
Cookies
Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the DLHA Web Sites may not work properly but you do not have to accept our Cookies in order to productively use the DLHA Web Sites. It is important to note that in order to use the opt-out services described below, you must not reject all Cookies because these opt-out procedures work by placing Cookies on your browser that enable these opt-out procedures to function. The “opt-out Cookies” are placed, for example, in order to help prevent the placement of Cookies used for the targeting of advertising.
Certain companies that serve ads allow you to prevent them from collecting data through the use of Cookies. In order to do so, you must Opt-out of such data collection with each individual site. You can also opt out of Cookies for several ad servers by visiting the Network Advertising Initiative gateway opt-out site. This website will also allow you to review the privacy policies of these ad servers. You can find additional information and resources about how to opt out of advertising and related Cookies by visiting the World Privacy Forum Site
As described above in the section "Non-Personal Information" we work with third party ad networks to display advertising on our Sites and on other sites on the Internet. Our ad network vendors use technologies to collect non-personally identifiable information about your activities on our web sites to provide you Cookie-based targeted advertising based upon your browsing activity and your interests. The DLHA Web Sites do not respond to web browser "do not track" signals.
How Information Collected About You Is Used
Information collected by DLHA about you is used by DLHA to:
DLHA may combine Personal and Non-Personal Information collected by DLHA about you, and may combine this information with information from external sources.
In addition to the emails described above that are made available to all registered DLHA visitors, users of the DLHA Health Community and other Tool Services can receive personalized emails or secure electronic messages based on Personal Information entered into the tool.
We also use Cookies in order to enable us to conduct surveys for our own use and on behalf of our advertisers. These Cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions. We may also use Cookies to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may not be able to participate in some surveys.
Research and Measurement Activities
Information that DLHA collects about you may be combined by DLHA with other information available to DLHA through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the DLHA Web Sites, to our current or prospective advertisers and other business partners. We do not sell or share any Personal Information with any third parties, except that contractors performing services on our behalf may be provided access to Personal Information when performing these services. These contractors agree not to use this information for any purpose other than performing services on our behalf.
With Whom Do We Share Your Information?
Except as described in this Privacy Policy or as specifically agreed to by you, DLHA will not disclose any Personal Information it gathers from you through the DLHA Web Sites. We may only release Personal Information to third parties: (i) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (ii) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (iii) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose Personal Information as described below. We may share Non-Personal Information that we have about you, including about your browsing activity on DLHA, with third party advertising service providers who may use this information, on our behalf, to help DLHA deliver advertising on the DLHA Web Sites as well as on other sites on the Internet.
In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, DLHA reserves the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses “Changes to This Privacy Policy.”
Disclosures to DLHA Contractors
DLHA contractors sometimes have limited access to your Personal and Non-Personal Information in the course of providing products or services to DLHA. These contractors include vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and/or content in connection with our operation and maintenance of the DLHA Web Sites. We contractually require that our contractors: 1) protect the privacy of your Personal and Non-Personal Information consistent with this Privacy Policy and 2) not use or disclose your Personal or Non-Personal Information for any purpose other than providing the limited service or function for DLHA.
Disclosures to Third Party Web Sites
Certain content, services and advertisements offered to you through the DLHA Web Sites are served on, or contain links to, web sites hosted and operated by a company other than DLHA ("Third Party Web Sites"). DLHA does not disclose your Personal Information to these Third Party Web Sites without your consent, but you should be aware that any information you disclose to the other web sites once you access these other web sites is not subject to this Privacy Policy. DLHA does not endorse and is not responsible for the privacy practices of these Third Party Web Sites. You should review the privacy policy posted on the other web site to understand how that Third Party Web Site collects and uses your Personal Information. DLHA makes an effort to make it obvious to you when you leave our website and enter a Third Party Web Site, either by requiring you to click on a link or by notifying you on the site before you visit the third party site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than DLHA, then you are on a web site hosted by a company other than DLHA.
How Do We Secure and Retain Your Information?
We take reasonable security measures to protect the security of your Personal Information. Despite DLHA's efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your Personal Information is important to us. When you enter Personal Information (including personal health information in various tools on our website), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your Personal Information as long as your account is active or needed to provide you services. At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to DLHA from our servers. DLHA tools that collect and store Personal Information allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Children
We are committed to protecting the privacy of children. The DLHA Web Sites are not designed or intended to attract children under the age of 14. The DLHA Web Sites do not collect Personal Information from any person we actually know is under the age of 14. A parent or guardian, however, may use any DLHA Health Tools to establish a personal health record for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of the DLHA Health Tools. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through DLHA Health Tools for the minor.
Contacting DLHA About Your Personal Information or Privacy
Please send us an email by using the Contact Us link at the bottom of every page of our site if you have any questions about this Privacy Policy or the Personal Information we maintain about you.
Changes to This Privacy Policy
We reserve the right to change or modify this Privacy Policy or any of our tools or services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this policy we will notify you by email (sent to the email address specified when you register) and/or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the DLHA Web Sites. Please exit the DLHA Web Sites immediately if you do not agree to the terms of this Privacy Policy.
Created: October 22, 2017
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